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Frequently Asked Questions

Important Information:
All items are quality controlled and checked for any faults prior to being dispatched to customers. Should you receive an item that is not in perfect condition, please contact us immediately. Items must be returned new, unused, and with all labels and garment tags still attached. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer. Where provided, belts and any designer packaging such as authenticity cards, dust bags and leather tags should be included with your return. Items should be returned in their original packaging to ensure they are adequately protected while in transit. Shoe boxes should also be protected as they are considered part of the product, and your return may not be accepted if the box is damaged.
Shoes & Footwear Apparel:
All shoes must be tried on a carpeted surface until you are certain of ownership. Footwear should be returned unmarked and in their original, undamaged shoe box as this is considered part of the product. Shoes that are returned without a box, in a damaged box or with marked soles may not be accepted, and may be sent back to the customer.

Once your return has been checked and processed by our warehouse, you will be notified by e-mail. Goods that are classified as a valid return will automatically trigger the refund process. Please note that items which are damaged as a result of wear and tear are not considered to be faulty, but as invalid returns. Under these circumstances, the return may be denied by MCM and deferred back to the client.
All items are quality controlled and checked for any faults prior to being dispatched to customers. Should you receive an item that is not in perfect condition, please contact us immediately. Items must be returned new, unused, and with all labels and garment tags still attached. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer. Where provided, belts and any designer packaging such as authenticity cards, dust bags and leather tags should be included with your return. Items should be returned in their original packaging to ensure they are adequately protected while in transit. Shoe boxes should also be protected as they are considered part of the product, and your return may not be accepted if the box is damaged.
Where possible, we will offer to replace faulty items. You will receive a full refund if the item cannot be repaired or replaced.

Please return your item(s) within 14 days of receiving your order. Returns outside these timeframes may be accepted at the sole discretion of MCM.

The refund will be processed to the credit/debit card or account originally used for payment. Refunds may take up to one billing cycle to appear on your bank or credit card statement, depending on your bank or credit card provider. Please note that if you have received a gift and would like to return it for a refund, the person who originally purchased the gift will receive the refund.

General return requirements

All items purchased in the MCM Online Store in Europe can be returned free of charge within 14 days of receipt. All returns must be in their original condition and packaging, have tags attached, authenticity cards and original proof of purchase enclosed, be complete with all parts and accessories and have been purchased from MCM Online store in the same country the return is being made.

Please notify our customer service prior to returning an order, so we can ensure it will be processed and handled rapidly.

Please note that it is required to inform our customer service prior to returning an order, so we can ensure it will be processed and handled rapidly. In case you do not have a return label included in your parcel, please contact our customer service either via email contact.eu@mcmworldwide.com or via phone +800 8888 1976 to request one and inform us about your return. They can provide the label to you by email (or by post in case you do not have access to printer).

To return an order:

  • In case you do not have a return label included in your parcel, please contact our customer service either via email contact.eu@mcmworldwide.com or via phone +800 8888 1976 to request one and inform us about your return. They can provide the label to you by email (or by post in case you do not have access to printer).
  • After you have received the return label, please pack the items back to the parcel they were delivered in original condition and include your proof of purchase.
  • Remove any outer labels prior to affixing the return label and securely seal your package before dropping it off to your nearest post office.

Any returns that do not satisfy the above, will not be processed. Only items that have been purchased in the MCM Online Store Europe can be returned. Items purchased from an MCM boutique cannot be returned to the MCM Online Store, nor can items purchased in the MCM Online Store be returned in an MCM boutique. Keep the proof of postage containing the tracking number of your parcel until email receipt of the refund for your return. Please note that it may take up to one billing cycle for your credit to appear on your account.

For more information, please contact customer service department either by email at contact.eu@mcmworldwide.com or by phone at +800-8888-1976.

All full priced item(s) can be returned within 14 days of receiving your order. Returns outside this timeframe may be accepted at the sole discretion of MCM.

Once your return has been checked and processed at the warehouse, you will be notified via e-mail. The refund will be processed to the credit/debit card or account originally used for payment. Refunds may take up to one billing cycle to appear on your bank statement, depending on your bank or credit card issuer.

Once your return has been checked and processed by our warehouse you will receive a notification by e-mail. The refund will be processed to the debit or credit card originally used for payment. Refunds may take up to one billing cycle to appear on your bank or credit card statement, depending on your bank or credit card issuer.

Please note that if you have received a gift and would like to return it for a refund, the person who originally purchased the gift will receive the refund.

Items purchased from a retail store cannot be returned to the MCM Online Store, and vice-versa.

At this point we do not offer in-store returns except in Switzerland where items that are bought from Swiss online store can be returned to a MCM Boutique in Munsterhof, Zurich. However we are working on improving and expanding our services.

Have a question or concern? We'd love to hear from you.
Our Customer Service team is available Monday to Friday from 9 a.m. until 6 p.m., excluding Bank Holidays.

CALL US 00800 8888 1976